I'm no longer in trouble!
Posted by Stefan on Tuesday, May 29th, 2007 at 11:39 am under Blog updates
Huge thanks to Lucy Nichols, Director of Brand Protection in the Intellectual Property Rights Department at Nokia!
Lucy took the time to give me a call from her hotel room in Beijing and apologize for the letter that Darby & Darby sent me. The person handling the complaint was new and apparently unaware of the proper procedures. It was all a huge misunderstanding.
I'm delighted to tell you that Darby & Darby will stop pursuing their case!
My day has officially been made.
I'm infatuated even more with Nokia as a company now since they went out of their way to make things right. An email would not have had the same effect as an actual human being giving me a call and letting me know that everything was going to be OK and what happened was a mistake.
Respect, Honor, I can't think of the right word to express my feelings right now.
Thank you.
Update: Robert Weisbein from Darby & Darby just called me; our conversation was similar in nature to the one I previously had today with Lucy. Thank you for apologizing Robert, I know you were just doing your job.
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May 29th, 2007 at 12:05 pm
Great news, I'm happy for you! Now keep the addy for any future needs..
May 29th, 2007 at 12:14 pm
Excellent!!! I know a long awaited exhale is coming, lol.
May 29th, 2007 at 1:04 pm
Maybe nokia are closer than you think to offering you a job
May 29th, 2007 at 1:38 pm
That really puts things in the right prespective! Great!
May 29th, 2007 at 1:48 pm
Ciao Stefan,
that's great and it's also great that Nokia gave you a phone call!
Alessandro
May 29th, 2007 at 4:20 pm
Buna treaba
May 29th, 2007 at 4:59 pm
good that you are out of trouble.now i hope you dont have troubles like this in future.best of luck.
May 29th, 2007 at 5:35 pm
Oh cool! I love ringnokia!
May 30th, 2007 at 1:07 am
Well, "Doing your job"… It's cool they call you instead of sending a steril mail, but I honestly think that instead of transmitting the complaint, they could have honoured their duty of "council" (is it the word in english ?) and before sueing you, they should have filtered and tell nokia "M. Constantinescu seams to have only transmitted information obtained from another website"… All this has been a bit to far and it could have been cooled down at various steps… imho…
Cheers
May 31st, 2007 at 1:39 am
Nokia is watching you…